Data Deletion

This page explains how to remove a connected social-media account from ClipAd, and how to request deletion of your ClipAd account and the personal data associated with it. It should be read alongside our Privacy Policy.

1. Disconnect a social-media account

If you connected YouTube, Facebook/Instagram, or TikTok to ClipAd and only want to remove that connection (without deleting your whole ClipAd account), you have two equivalent options:

• From ClipAd: sign in, go to Dashboard → Settings → Connected accounts, and select "Disconnect" next to the platform. This immediately revokes and permanently deletes the stored access token, and stops any further reads or publishes to that account.
• From the platform itself: revoke ClipAd's access directly in that provider's own account settings — for example Google Account → Security → Third-party apps & services for YouTube, Facebook → Settings → Apps and Websites for Facebook/Instagram, or TikTok → Settings and privacy → Manage apps for TikTok. The provider notifies ClipAd of the revocation, and we delete the corresponding stored token the same way as a disconnect initiated on ClipAd.

Disconnecting a platform does not delete your ClipAd account, your uploaded videos, or content already published to that platform before disconnection.

2. Delete your ClipAd account and data

To request deletion of your ClipAd account and associated personal data, email [email protected] from the email address on your account with the subject line "Delete my account", or use the "Delete account" option in Dashboard → Settings → Account if it is shown there for your account type. Include the email address or account you signed up with so we can locate your account. We do not require any additional documentation to process a deletion request from the account's own registered email address; if you contact us from a different address, we may ask you to confirm ownership of the account before proceeding, to protect against a third party deleting your account without your consent.

We will confirm receipt of your request and confirm once deletion is complete.

3. What gets deleted

When we process a deletion request, we delete or irreversibly anonymize:

• Your account profile — name, email, password hash, display name, country, bio, and platform handles.
• All stored access and refresh tokens for any connected social-media account, and the audience-insight data derived from them.
• Your uploaded videos, clip segments, demo reels, and associated files in our storage.
• Your campaign applications, collaboration requests, and messages.
• Notification and activity history tied to your account.

4. What we may retain, and why

Some records cannot be deleted immediately because we are legally required to keep them, or because deleting them would compromise records another party is entitled to keep:

• Financial and payout records — completed transactions, invoices, and payout records are retained for the period required by applicable financial, tax, and anti-money-laundering regulations, after which they are deleted or anonymized.
• Records of a counterparty's own dealings — if you collaborated with a brand or creator on ClipAd, that counterparty's own copy of the campaign, messages, or delivered content is not deleted from their account, since it reflects their own business records, not solely yours.
• Fraud-prevention and legal-hold records — where necessary to investigate abuse, enforce our Terms, or comply with a legal obligation, we may retain a minimal record until that need ends.

Anything retained under this section is kept only for the specific purpose stated, is not used for any other purpose, and is deleted once that purpose no longer requires it.

5. How long it takes

We process account-deletion requests within 30 days of confirming your identity. Data obtained through a disconnected or revoked social-media connection — tokens and the audience-insight data derived from them — is purged within 30 days of the disconnection or revocation, independent of any full account-deletion request.