Fix common problems

• A viewer sees "This webinar link is not open." The webinar may be closed or ended. Check its status on the webinar page. Send the right link.
• A viewer sees "You're registered" but no video. The room opens 30 minutes before the start. Ask them to wait or reload at that time.
• A viewer sees a waiting screen after the start time. A host must be live in the console. Open the console and go live. Keep that tab open.
• A viewer says "Please register again." Their sign-up saved in their browser was lost. Ask them to register again, using the same link.
• Viewers cannot hear you. Check the microphone meter. Pick the right microphone in Settings. Unmute. Check the browser allows the microphone.
• Viewers cannot see you. Pick the right camera in Settings. Close other apps that use the camera. Reload the console.
• The feed froze. Check your internet. Do not close the console tab. Reload it if needed.
• A viewer cannot chat. You may have turned off their chat. Or they sent messages too fast. Wait 2 seconds.
• A viewer cannot speak when invited. The stage may be full. Remove someone from the stage, or ask them to wait.
• No confirmation email. Ask the viewer to check spam. Check they typed the right email.
• The replay is not ready. It takes a few minutes after the end. Try again later.
• A viewer on a phone has trouble. Ask them to use Wi-Fi, close other apps, and use Chrome or Safari.

Still stuck? Contact support. Tell us the webinar name, the time, and what you saw.